At Flowers Earls Court, we proudly serve our local community with beautiful, fresh flowers designed to make every occasion special. As a trusted Earls Court florist for households and businesses in and around the area, we are committed to customer satisfaction and stand behind the quality and freshness of every arrangement we deliver. Our Fresh Flowers Guarantee in Earls Court ensures that you can order from us with confidence, knowing every bouquet will delight.
While we take every measure to ensure our flowers and arrangements are delivered in perfect condition, we understand that, on rare occasions, damage can occur in transit. If you receive flowers that appear damaged or not up to our high standards, please contact us immediately upon delivery. To help us address the issue swiftly, we may ask for a photo of the damaged product. Rest assured, your satisfaction is our priority, and we will resolve any damaged-on-arrival issue quickly and fairly.
Flowers are a delicate and perishable product, but we guarantee the freshness of our flowers from the moment they leave our shop. Our standard freshness window is at least 5 days from delivery, provided flowers are cared for as advised (such as with a clean vase, fresh water, and appropriate location). If your flowers do not remain vibrant and fresh for at least 5 days, please let us know so we can remedy the situation.
Should your order not meet our Fresh Flowers Guarantee or should you receive a damaged arrangement, you have the option of a full refund or a replacement bouquet delivered to you at the earliest convenience. We will always strive to resolve any issues as quickly as possible, and the choice between a refund or replacement is yours. Our goal is your complete satisfaction.
If, for any reason, you are unhappy with your flowers or your experience with Flowers Earls Court, please contact us as soon as possible. Every complaint is taken seriously and handled with care and urgency. To process your complaint efficiently, please provide your order details and describe the issue you have experienced. Our customer care team is committed to investigating your concerns and providing a fair resolution, whether it is a refund, replacement, or a gesture of goodwill.
As a dedicated local Earls Court florist, we value the trust you place in us. Our long-standing reputation with both households and businesses nearby is built on our promise to deliver fresh flowers and an outstanding service every time. We handle every order, return, or complaint with integrity and a personal touch — because our customers are our neighbours.
If you need to report any issue regarding the quality or condition of your flowers, or wish to make a complaint about our service, please reach out with your order and delivery details handy. Our team is here to help resolve your concern quickly and with courtesy, to ensure you always receive the very best from Flowers Earls Court.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
