Welcome to the Terms & Conditions for Flowers Earls Court. These terms govern your use of our online flower delivery services in Earls Court and the surrounding areas. By placing an order with us, you accept these terms in full. Please read them carefully prior to making any purchase.
These Terms & Conditions apply to every individual or organisation placing an order on the Flowers Earls Court website. By proceeding with an online purchase, you confirm your acceptance of these terms. If you do not agree to these provisions, please refrain from using our service. Our services extend across Earls Court and neighbouring locations, and all customers within these catchments are subject to these Terms & Conditions.
To place an order for flower delivery in Earls Court or adjacent areas, simply browse our catalogue, select the desired product(s), specify delivery details, and proceed through the checkout process. Upon successful submission of your order, you will receive an acknowledgement email detailing your order information. This email is an acknowledgement only and does not constitute acceptance of your order.
All orders are subject to acceptance by Flowers Earls Court. We reserve the right to refuse, modify, or cancel any order prior to delivery, at our discretion or if we are unable to fulfil the order due to supply constraints or other reasons beyond our reasonable control. Should this occur, you will be promptly notified and, if payment has been made, a refund will be processed.
It is your responsibility to ensure that all details provided are accurate, including recipient information and delivery addresses. Any errors may result in a delay or non-delivery. Flowers Earls Court is not liable for issues arising from incorrect or incomplete information supplied by the customer.
We strive to ensure all published flowers and arrangements are available. However, due to seasonal and supply factors, certain items or specific flower varieties may be unavailable at times. In such instances, we will substitute unavailable items with similar flowers of equal or greater value, maintaining the style, theme, and colour scheme of the chosen arrangement as much as possible.
If a significant substitution is required, we will contact you using the details provided in your order to seek approval. If we are unable to contact you in a timely manner, we reserve the right to proceed with appropriate substitutions to ensure the timely delivery of your order.
All prices displayed on the Flowers Earls Court website are in GBP (£) and include applicable VAT. We reserve the right to amend prices at any time, though such changes will not affect orders already accepted. Delivery charges, if any, will be clearly presented at checkout before you confirm your order.
We accept various secure payment methods; details are presented at checkout. By submitting an order, you warrant that the payment details provided are valid and that you are authorised to make use of the chosen payment method. All payments will be subject to validation checks and authorisation by the payment provider.
If your payment is declined or not authorised, your order will not be processed. Flowers Earls Court disclaims liability for processes or delays caused by issues with payment authorisation.
Flowers Earls Court delivers to Earls Court and selected surrounding areas. Delivery times are specified during checkout and based on the date/time requested and our delivery schedules. While we take all reasonable steps to deliver on your requested date, we cannot guarantee delivery at an exact time unless a timed delivery service has been explicitly agreed.
If the recipient is unavailable at the time of delivery, our drivers may leave the flowers with a neighbour, at a secure location on the property, or attempt re-delivery at our discretion. We will follow any reasonable delivery instructions you provide, where feasible.
Our responsibility for the order transfers to you once delivery is completed at the specified address or according to provided instructions.
You may amend or cancel your order by contacting us as soon as possible after the order is placed. Orders can only be amended or cancelled prior to being prepared or dispatched for delivery. Due to the perishable nature of flowers, once an order is in preparation or has departed for delivery, we are unable to make changes or process a cancellation.
If you wish to make a change or cancel an order, please provide your order number and personal details to assist us in locating your request quickly. Refunds for cancelled orders are processed via the original payment method. Please allow adequate time for your payment provider to process the return.
For any queries relating to amendments or cancellations, prompt communication is essential to maximise our ability to assist you.
Flowers Earls Court is committed to delivering fresh, high-quality floral arrangements. Should you be dissatisfied with your order upon delivery, please notify us within 24 hours. Due to the perishable nature of our products, we may request photographic evidence to assist with quality control and to resolve your concern.
Refunds or replacements will be issued at our discretion if flowers are found to be substandard or damaged on arrival. Please note that variations naturally occur in fresh flowers, and minor differences from the product image may not qualify for a refund or replacement.
It is the customer’s responsibility to ensure the recipient is available to accept delivery, and that all provided details are accurate and complete. If you choose to include a message with your flowers, you agree not to include any language or material that is unlawful, offensive, or inappropriate. We reserve the right to refuse to process any message we consider unsuitable.
You agree to use the Flowers Earls Court website solely for lawful purposes and in accordance with these Terms & Conditions. You are not permitted to misuse the website, interfere with its operation, or access it in a way that causes harm or infringes on the rights of others.
Nothing in these Terms & Conditions shall limit our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded or limited under English law.
Except as expressly stated in these Terms & Conditions, Flowers Earls Court will not be liable for any indirect, incidental, or consequential loss or damages arising from the use of our website or services, including for any delay or failure of delivery due to circumstances beyond our control (such as extreme weather, traffic conditions, or supply issues). Our maximum liability in respect of any order shall not exceed the total price paid for that order.
We are not liable or responsible for any failure to perform, or delay in performance of, any of our contractual obligations that is caused by events outside our reasonable control. Such events include, but are not limited to, acts of God, fire, explosion, flood, severe weather, epidemic, pandemic, industrial disputes, supply chain disruption, or failure of third-party services.
All content on the Flowers Earls Court website, including but not limited to images, logos, graphics, and text, is the property of Flowers Earls Court or its licensors and is protected by intellectual property law. You may not reproduce, distribute, or use any materials from our website without our express written consent.
Flowers Earls Court processes your personal data in accordance with our Privacy Policy and data protection requirements under UK law. By using our website and services, you consent to such processing and warrant that all data provided by you is correct and complete.
These Terms & Conditions and any dispute or claim arising in connection with your use of our website or services shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to settle any disputes arising under or connected to these Terms & Conditions.
Flowers Earls Court reserves the right to change these Terms & Conditions at any time. Updated terms will become effective from the date of publication on our website. We encourage you to review these terms from time to time to stay informed of any amendments. Your continued use of our services after changes constitutes your acceptance of the revised terms.
If any provision of these Terms & Conditions is determined to be invalid, illegal, or unenforceable, it shall be deemed severed from the remaining provisions which will remain in full force and effect. No failure or delay by Flowers Earls Court in exercising any right or remedy under these terms constitutes a waiver of such right or remedy.
If you have any questions or concerns regarding these Terms & Conditions or any aspect of our online flower delivery service in Earls Court and the surrounding areas, please contact our customer service team by using the contact options provided on our website. We are committed to assisting you in a timely and professional manner.
Thank you for choosing Flowers Earls Court for your flower delivery needs in Earls Court and beyond. We appreciate your custom and look forward to serving you.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is 277 Old Brompton Rd, Kensington, London, SW5 9JA.
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Earls Court, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Earls Court.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
